TERMS AND CONDITIONS OF OUR SERVICE
These terms and conditions tell you the terms and conditions on which our service provides through our mobile application software or our website ("Enuman") (the "Online Liquor Delivery Service").
References to ("you") are to the person accessing and using the Service.
Please read these terms carefully before you submit your order. By placing an order you agree to be bound by these terms
- INFORMATION ABOUT US
Our Service is operated and provided by All Wines and Spirits (AWS), Inc.("AWS" or "we" or "us"). We are likewise a subsidiary firm or AWS a company registered in Pasay City with business permit No. 17873 and with an office address at G/F Park ‘n Fly Complex, MIA road, Pasay City.
- OUR SERVICE
Enuman is a business which provides a service by delivering liquor, wines and spirits right at your doorstep.
Simply add as many items as you wish to your shopping cart while browsing our site. Once you want to proceed with the order - do so by going to the cart and clicking "checkout".
Follow the instructions by providing us with delivery information and select payment method for the goods - we will deliver your package within 1-2 business days.
Our support team is always happy to guide you at any step.
- We deliver in Metro Manila particularly Muntinlupa/Alabang, Parañaque, Pasig, Makati, Mandaluyong, San Juan, Manila and Quezon City and under third party companies (Lalamove and Grab) reach.
- Orders take 1-2 business days to be delivered to you, from Monday to Saturday only.
- For same day delivery, customer may book a courier (Grab or Lalamove) at the expense of the customer.
- Delivery Hours : 9am-4pm
- Delivery time might vary depending on location, delivery method and other factors.
- Orders Php2,500.00 and over free shipping
- Orders under Php2,500.00 will be charged Php200.00. Full and final price will be displayed upon checkout.
You can select your preferred payment method at checkout.
- Bank deposit to our BDO Account.
RETURN and EXCHANGE
It is understood that items were received in good order and condition after delivery.
No return and replacement after 3 days from receipt of items
- To be eligible for return and product replacement, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- If a product has been damaged or was faulty upon delivery, we will provide replacement within 2 business days.Partially opened bottles, broken or wet seals, items with missing individual packaging or boxes, bottles with cracks and cans with dents after receipt are not eligible for an exchange or return.
- Promo items and deals cannot be returned and replaced.
- For returns and replacement, please email email@example.com with the subject 'Returns' and include your order number, name , photo of the product in question and reason for the return.
- Delivery and pick up costs of replacement items shall be at the expense of the buyer/purchaser.
Once you place an Order, you will receive an email confirming that your Order has been received and accepted by us.
- AVAILABILITY OF SERVICE AND DELIVERY
3.1. Through our Service, we provide an ordering and delivery service in certain locations in Metro Manila. Operating hours will vary depending on local trading conditions and the availability of our supplies.
3.2. We shall use our reasonable efforts to fulfill the Order within 1 or 2 business days upon confirmation of your order.
- YOUR STATUS AND SALE OF ALCOHOL
4.1. By placing an Order you warrant that you are legally capable of entering into a binding contract and are at least 18 years old.
4.2. You acknowledge and agree that:
4.2.1. it is an offense for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18;
4.3. We reserve the right to refuse the delivery of any alcohol to any person who does not appear or cannot prove to be at least 18 years old. We also reserve the right to refuse the delivery of any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.
4.4. In the event that we refuse the delivery of any alcohol in accordance with the preceding paragraph 4.3 the Order will be cancelled. In the event that we cancel an Order a cancellation fee in an amount equal to the delivery, as compensation for the net costs we will incur as a result of your breaching these terms.
- PRICE AND PAYMENT
5.1. The price of any products in your Order and the delivery charges will be the price indicated on the order pages of our Service when you placed your Order. Prices include VAT. We take all reasonable care to ensure that the price of products and delivery charges are correct.
5.2. It is always possible that, despite our best efforts, some of the products may be incorrectly priced on our Service. Where the product's correct price at your order date is higher than the price stated on our Service we will contact you for your instructions before we accept your Order.
5.3. Payment for Orders can be made by bank deposit through our Service. Once your Order has been confirmed your payment will be authorized and the Order amount will be marked for payment.
6.1. You have the right to cancel any Order before its delivery to you. We will refund you the price of your Order including delivery costs, by the method you used for payment.
6.2. In the event that you cancel or return an Order a cancellation fee or restocking fee in an amount equal to 30% of the price of the products in your Order and the delivery costs will be charged to you and the remaining balance (less the cancellation or restocking charge) will then be reimbursed to your credit or debit card used to make the Order.
- FORTUITOUS EVENT
7.1. For the purposes of these terms, "Force Majeure Event" means an event beyond our reasonable control including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of a Retailer or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm or default of our Retailers or Drivers.
7.2. We shall not be liable to you as a result of any delay or failure to perform our obligations under these terms as a result of a Force Majeure Event.
If any provision or part-provision of these terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this paragraph shall not affect the validity and enforceability of the rest of these terms.
- ENTIRE AGREEMENT
These terms and any document referred to in them constitute the whole agreement between you and us and supersede all previous correspondence, arrangements, understandings or agreements between us relating to the subject matter.
- CHANGES TO THESE TERMS
- CHANGES TO OUR SERVICE
We may update our Service from time to time, and may change the content on our Service at any time. However, please note that any of the content on our website or mobile application software may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our website or mobile application software, or any content on them, will be free from errors or omissions.
- GOVERNING LAW AND JURISDICTION
This Policy sets out the commitment of to collect and process personal information and sensitive personal information (collectively, "personal data") in accordance with the applicable laws and regulations on data privacy, including the Personal Data Protection Act 2012 (PDPA). It explains how ENUMAN implements that commitment, and the terms and conditions under which we collect and process personal data. In processing personal data, we seek to adhere to the general privacy principles of transparency, legitimate purpose, and proportionality, and such other relevant principles in the collection, processing, and retention of personal data as required by applicable law. This Policy, and any updates, amendments or supplements thereto, is available at ENUMAN’s website at enuman.com.
- Definitions and construction
Definitions of certain terms used in this Policy are in Schedule 1. Schedule 1 also sets out provisions on the construction of certain terms and phrases used in this Policy. When we refer to "Schedules" and "Clauses", we are referring to schedules to, and clauses in, this Policy.
- Confidentiality under Philippine Law
Information that we receive from clients, whether or not constituting personal data, are generally protected as privileged communications, and covered by our responsibility to our clients to keep that information confidential. We diligently observe this professional obligation. We note that local law, regulations, and authorities permit disclosure of such information under certain conditions, as when the information has become public.
- PDPA Exemptions
The PDPA exempts from its application or does not apply to certain personal data and their collection and processing (see Schedule 2). These data and activities are not covered by this Policy.
- How we collect and process personal data
We may be able to obtain personal data in various ways. These include where a natural or juridical person (a "Person") –
- registers in the ENUMAN website;
- submits to us any application, form, request, notice, or some other document
- accesses, browses, visits, or uses any of our websites, platforms, social media presence, and other online presence; or
Where personal data is publicly available, we may be able to collect the data from such public sources, including any online presence you may have.
On the categories of personal data we collect and process, this would be the data that you or other data subjects provide to us, such as your name, address, email address, telephone number, age, marital status, information issued by government agencies, and other information that may be used to enter into or help perform a contract we have with you, provide you with products and services, communicate with you, or meet any of the purposes set out in Schedule 3.
Insofar as you disclose personal data when accessing or visiting the ENUMAN website, we may process such personal data as well. Further, we may collect and process information that is normally collected as a standard part of your browsing activity. This may include your IP-address, access times, system activity, cookies, device identifier and hardware information, and other log information that is collected when you browse or visit our sites and accounts.
- Purposes of collection and processing; recipients of personal data
We collect and process personal data for the purposes (i) for which you have provided the data or made it otherwise available to us or to the public, and to enable us to fully and efficiently achieve those purposes, (ii) as allowed by applicable law, and (iii) those purposes specified in Schedule 3 (collectively, the "Purposes").
Recipients of personal data that we collect include persons within ENUMAN (including any affiliates or related companies), and third parties to whom we have outsourced or may outsource certain business or operating activities, advisers, suppliers, and service providers, in order to achieve the Purposes. Some of these entities may be outside the Philippines, so that transfer of data will be cross-border. We may also disclose information, whether intended to be kept confidential or not, upon lawful request by a governmental authority, in response to a court order, or when required by applicable law. Please see Schedule 3 for more information about persons to whom personal data may be transferred or shared.
- Consent and other lawful criteria for collection and processing
7.1 Where you have provided us with your personal data through any of the interactions mentioned in Clause 5, in providing or making available the personal data, you agree and consent to our collecting, using, disclosing, sharing and otherwise processing the personal data for the Purposes, and in the manner and under the terms and conditions, in this Policy.
This supplements but does not supersede nor replace any other consents you may have previously provided or will provide to us in respect of your personal data, or the existence of a lawful basis or bases for the collection and processing of your personal data.
7.2 Applicable law allows us to process your personal data in accordance with other criteria or where the data is not covered by the PDPA.
- Scope and method of collection and processing
8.1 We utilize standard manual and computerized methods and systems to file, store and process personal data. Collection and processing of personal data will be undertaken in accordance with the principles set out in this Policy and as required by law.
8.2 We will store and retain personal data for such period as may be required by applicable law or as may be needed to enable us to fully and efficiently achieve the Purposes.
- Amendments and supplements
We may amend or update this Policy. You agree to be bound by the prevailing terms of this Policy as updated from time to time, upon the amendment or supplement being published on our website or otherwise advised to you. Please check our website regularly for updated information about, or amendments or supplements to, the Policy.
- Rights of data subjects
Under the PDPA, data subjects have the following rights:
10.1 Right to object
As a data subject, you have the right to indicate your refusal to the collection and processing of your personal data, including processing for direct marketing, automated processing, or profiling. You also have the right to be informed and to withhold your consent to further processing in case there are any changes or amendment to information given to you. Once you have notified us of the withholding of your consent, further processing of your personal data will no longer be allowed; unless:
(i) The processing is required pursuant to a subpoena, lawful order, or as required by law; or
(ii) The collection and processing is undertaken pursuant to any lawful basis or criteria indicated under Clause 7.2.
10.2 Right to access
Upon your request, you may be given access to your personal data that we collect and process, as described in Clause 5. You also have the right to request access to the circumstances relating to the processing and collection of your personal data, insofar as allowed by law.
10.3 Right to rectification
You have the right to dispute any inaccuracy or error in your personal data and may request us to immediately correct it. Upon your request, and after correction has been made, we will inform any recipient of your personal data of its inaccuracy and the subsequent rectification that was made.
10.4 Right to erasure or blocking
In the absence of any other legal ground or overriding legitimate interest for the lawful processing of your personal data, or when there is substantial proof that your personal data is incomplete, outdated, false, or has been unlawfully obtained, you may request us to suspend, withdraw, or order the blocking, removal, or destruction of your personal data from our filing system. We may also notify those who have previously received your processed personal data.
10.5 Right to damages
You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data, taking into account any violation of your rights and freedoms as a data subject, as provided by law.
10.6 Right to data portability
In case your personal data was processed through electronic means and in a structured and commonly used format, you have the right to obtain a copy of your personal data in such electronic or structured format for your further use, subject to the guidelines of the National Privacy Commission with regard to the exercise of such right.
10.7 Transmissibility of rights of the data subject
We wish to advise you that upon the passing of a data subject, or in case of a data subject’s incapacity or incapability to exercise legal rights, the data subject’s lawful heirs and assigns may invoke the data subject’s rights in place of the data subject.
10.8 Limitation on rights; manner of exercising
The rights mentioned under this item are not applicable if personal data are processed only for scientific and statistical research purposes, and without being used as basis for carrying out any activity or taking any decision regarding you as the data subject. Your rights as a data subject are also subject to other limitations provided by law.
The law requires you to exercise your rights as described in this Policy in a reasonable and non-arbitrary manner, and with regard to rights of other parties.
All requests, demands or notices which you may make under this Policy or applicable law must be made in writing, and will only be considered made and received if sent in accordance with Clause 14.2.
- Security Measures
We have taken appropriate security measures to protect your personal data against unauthorized access or unauthorized alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as physical security measures to protect your information against unauthorized access. As part of our efforts to ensure your information is protected, we restrict access to personal data to personnel who would need that information to perform their functions.
- Data breaches
We will comply with the relevant provisions of rules and circulars on handling personal data security breaches, where an unauthorized acquisition of sensitive personal information or information that may be used to enable identity fraud has been acquired by an unauthorized person, and is likely to give rise to a real risk of serious harm to the affected data subject. Please note that under applicable law, not all personal data breaches are notifiable.
- Data Protection Officer
The Data Protection Officer (DPO) is the individual principally responsible for ensuring ENUMAN’s compliance with applicable laws and regulations for the protection of data privacy and security.
14 Inquiries; notices
14.1 For any inquiry related to this Policy, please contact our Data Protection Officer through the contact details indicated above.
14.2 All requests, demands or notices which a data subject may send or submit to us under this Policy must be in writing, should be addressed to the Data Protection Officer using the contact details above, and will be deemed duly given (i) on the date of delivery if delivered personally, (ii) on the third Business Day following the date of sending if delivered by a nationally recognized next-day courier service and the service has confirmed delivery, or (iii) if given by electronic mail, when such electronic mail is transmitted to the email address specified above and the appropriate confirmation has been received by the sender via email.
Schedule 1 - Definition of Terms
Whenever used in this Policy, the following terms shall have the respective meanings as set forth below:
"Business Day" means any day that are open for business,
"PDPA" means the Personal Data Protection Act 2012 (PDPA)
"Person" means any natural or juridical person.
"personal data" means personal information and sensitive personal information.
"personal information" refers to any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information, would directly and certainly identify an individual;
"processing" refers to any operation or any set of operations performed upon personal data including, but not limited to, the collection, recording, organization, storage, updating, or modification, retrieval, consultation, use, consolidation, blocking, erasure, or destruction of data. Processing may be performed through automated means, or manual processing, if the personal data are contained or are intended to be contained in a filing system.
"sensitive personal information" refers to personal information: (1) about an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations; (2) about an individual’s health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such individual, the disposal of such proceedings, or the sentence of any court in such proceedings; (3) issued by government agencies peculiar to an individual which includes, but is not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; or (4) specifically established by an executive order or an act of Congress to be kept classified.
Whenever the word, "include," "includes" or "including" are used in this Policy, they shall be deemed to be followed by the words "without limitation".
The meaning assigned to each term used here will be equally applicable to both the singular and plural forms of such term, and the words denoting any gender shall include all genders.
Schedule 2 - Personal data not covered
This Policy does not apply to the following information:
- Information processed for the purpose of allowing public access to information that fall within matters of public concern, pertaining to:
(i) Information about any individual who is or was an officer or employee of government that relates to his or her position or functions;
(ii) Information about an individual who is or was performing a service under contract for a government institution, but only insofar as it relates to such service, including his name and the terms of his contract; and
(iii) Information relating to a benefit of a financial nature conferred on an individual upon the discretion of the government, such as the granting of a license or permit, including the name of the individual and the exact nature of the benefit: Provided, that they do not include benefits given in the course of an ordinary transaction or as a matter of right.
- Personal information that will be processed for research purpose, intended for a public benefit, subject to the requirements of applicable laws, regulations, or ethical standards; and
- Information necessary in order to carry out the functions of public authority, in accordance with a constitutionally or statutorily mandated function pertaining to law enforcement or regulatory function, including the performance of the functions of the independent, central monetary authority, subject to restrictions provided by law.
Schedule 3 - Purposes for collection and processing of personal data
We use personal data to:
- comply with and exercise our rights under contracts and agreements, and the law, as may be required by our operations and in pursuit of our legitimate business and commercial objectives;
- perform and improve our services, and address concerns or questions about those services;
- implement efficiencies and best practices;
- obtain services and advice for our operations and business;
(v) conduct surveys, research, and data gathering exercises;
(vi) market, promote and share information about the firm and our services;
(vii) communicate with you; and
(viii) allow audits and diligence for compliance and other review by advisers or third parties. In this regard, we will require such advisers or third parties to enter into a confidentiality agreement.
- Employee Data
We may collect and process personal data from current or prospective employees in order to initiate, carry out, or terminate an employment agreement, including the results of certain medical examinations that are part of conditions of employment.
For job applicants, we may process personal data required in order to initiate the employment application process. The collected personal data of any applicant, who may not have been hired, may be retained by the firm for purposes of future selection process.
For job applicants, we may process personal data required in order to initiate the employment application process. The collected personal data of any applicant, who may not have been hired, may be retained by the firm for purposes of future selection process.
We may share an applicant’s or an employee’s personal data when expressly authorized by law or when the applicant or employee concerned has given consent, as when the Company is provided as a reference.
Company files, records (whether or not electronic), computers, devices and facilities are the property of ENUMAN, and we may examine and review their contents at any time, whether or not an officer, employee or other staff has personal data, property or other information stored therein.
DATA PRIVACY CONSENT FORM
In Compliance with the Data Privacy Act of 2012
Maintaining and protecting the privacy of personal data you share with us is important to us. ENUMAN is committed to implementing appropriate security measures to maintain the confidentiality, integrity, and availability of your personal data, in accordance with the Data Privacy Act of 2012 (“DPA”).
We will only collect personal data that is provided to us voluntarily by you directly or indirectly. By providing us with your personal data and signing our consent form, you explicitly authorize ENUMAN, our employees, authorized representatives, related companies, and third party service providers, to use, process and share Personal Data in order to complete your transaction, for marketing and promotional purposes, to improve our services, and other legitimate purposes.
Please take the time to read DATA PRIVACY ACT OF 2012 (RA 10173) to know more about:
- the information we collect from you;
- the purposes for collecting and processing personal Data;
- the parties with whom we may disclose and share your Personal Data;
- the data security measures in place to protect you against processing risks;
- your rights as data subjects, i.e., your right to be informed, to object, access, correct or block your Personal Data, right to data portability, right to file a complaint and right to damages; and,
- how long your information will be processed and retained.